Privacy Policy

Effective Date: January 1, 2026

Company Name: ENCREATORS SOFTWARE AND MEDIA P LTD
Location: Trivandrum, Kerala, India
Website: www.encreators.info
Email: ceo@encreators.info

1. Introduction

ENCREATORS SOFTWARE AND MEDIA P LTD ("Company," "we," "us," "our") is committed to protecting the personal information of our clients and website visitors.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that data. By using our website or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number, and social media handles provided during onboarding or inquiry

• Payment Information: Billing details processed securely through third-party payment processors. ENCREATORS SOFTWARE AND MEDIA P LTD does not store full payment card details

• YouTube Channel Access: Manager-level access credentials to your YouTube channel, used solely for content upload and management under your instruction

• Communication Data: Messages, emails, and Discord communications exchanged with our team during service delivery

• Usage Data: IP addresses, browser type, pages visited, and referring URLs collected automatically via cookies and analytics tools when you visit our website

3. How We Use Your Information

Information collected is used solely for:

• Delivering the purchased production services

• Communicating service updates, progress reports, and approvals

• Processing payments and issuing invoices

• Improving our services based on feedback and usage patterns

• Complying with legal obligations

• Sharing aggregated, anonymized performance data as case studies (with identifiable client info only shared with prior written consent)

4. Disclosure of Information

ENCREATORS SOFTWARE AND MEDIA P LTD does not sell, rent, or trade your personal information to third parties. We may share information with:

• Service Delivery Team: Our in-house creators on a need-to-know basis to fulfill your order

• Payment Processors: Secure third-party processors to handle transactions

• Legal Compliance: Government authorities or legal counsel when required by law or to protect our rights

5. YouTube Channel Access

When clients grant ENCREATORS SOFTWARE AND MEDIA P LTD manager-level access to their YouTube channel, this access is used exclusively to upload and manage agreed-upon content.

We do not monetize, modify, or access any channel data beyond what is required for service delivery. Access is revoked or handed back upon completion or termination of the service agreement.

6. Data Retention

We retain client data for as long as necessary to deliver services and comply with legal obligations. Upon written request, client data will be deleted within 30 days, except where retention is required by law or ongoing dispute resolution.

7. Cookies

Our website uses cookies to improve user experience and analyze traffic. You may disable cookies in your browser settings; however, some website functionality may be affected.

We use tools such as Google Analytics to understand aggregate visitor behavior. No personally identifiable information is transmitted through these analytics tools.

8. Data Security

We implement industry-standard security practices to protect your data, including encrypted communications, restricted team access, and secure storage.

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We will notify affected clients promptly in the event of a data breach.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to legal retention requirements)

• Withdraw consent for data use at any time

• Lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any of these rights, contact us at ceo@encreators.info

10. Third-Party Links

Our website may contain links to third-party websites, including YouTube, social media platforms, and payment portals.

ENCREATORS SOFTWARE AND MEDIA P LTD is not responsible for the privacy practices of those third parties and encourages you to review their respective privacy policies.

11. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from individuals under 18.

If we become aware that a minor has submitted information, it will be promptly deleted.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated to active clients via email. Continued use of our services following an update constitutes acceptance of the revised policy.

13. Contact

For privacy-related inquiries:

• Email: ceo@encreators.info

• Website: www.encreators.info